The Greater Washington DC Transportation System has a special list of Handicap Advocates and well - connected handicapped people who must be given the best quality of service- including door to door transportation.
Metro is saying " We can not afford to deal with the consequences if these customers are displeased by our service."
Sounds obnoxious, high- handed and cynical to me! Shouldn't Metro seek to please and well-satisfy all of its' patrons? Shouldn't Metro be fearful of and wish to avoid the expressed displeasure of each of its' individual riders?
Metro- The more I do not use it- the happier I am and the more I enjoy my day!
- Johnny-
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