the expectation of the costumer and what they consider is a fair and acceptable price for them to pay for it.
This is true now in private enterprise as it is in the public service sector. It an be argued that consumers do not get that businesses have constraints- the lower the prices - the less the over all quality of those hired will be, per se and the less willing an enterprise will me , overall, to be service-oriented.
Yet, Customers will say " Act to wow me and impress me, Do something that will earn my loyalty " So, How do you work best to meet the needs of these two opposite poles given the wants and expectations versus the demands and expectations?
- Johnny -
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